Can I set up per-device recurring billing?

Yes. Add a line item with the per-device rate and set the quantity to the number of devices. Update the quantity as devices are added or removed.

How do I bill for different SLA tiers?

Create separate recurring invoices or line items for each SLA tier. Each tier can have its own rate, included hours, and service description.

Can I track prepaid support hours?

Yes. Add a prepaid hours line item to the recurring invoice. Use the invoice notes to report hours used and remaining balance each month.

How do I handle annual license renewals?

Set up annual recurring invoices for license renewals. Each license gets its own line item with the renewal date and cost.

Can I bill on-site visits separately?

Yes. Add on-site visit charges as additional line items on the managed services invoice or create separate one-time invoices for break-fix work.

Recurring Invoices for IT Support & MSPs

Automate managed service billing with recurring invoices. Handle per-device pricing, tiered SLAs, and helpdesk hour tracking on autopilot.

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Common Billing Cycles for IT Support & MSPs

Choose the billing frequency that matches your it support & msps business model and client expectations.

Monthly

Standard managed services billing — per-device or per-user pricing billed on the 1st of each month.

Quarterly

Quarterly infrastructure reviews and maintenance contracts for enterprise clients.

Annual

Annual licensing, warranty renewals, and long-term support agreements with upfront billing.

Per-incident

Break-fix clients billed per support ticket or on-site visit in addition to any base agreement.

Example IT Support & MSPs Invoice Line Items

Here is what a typical recurring invoice looks like for it support & msps businesses.

Item	Description
Managed IT — 50 devices	Monitoring, patching, antivirus, backup, and helpdesk support at $25/device/month
Cloud Backup Service	500GB cloud backup with daily snapshots, 30-day retention, and disaster recovery
Helpdesk Support Hours	20 prepaid helpdesk hours, phone and remote support, 4-hour SLA
Quarterly Security Audit	Vulnerability scan, penetration testing summary, compliance review, and remediation report

Add as many line items as you need. Each with quantity and rate — totals calculate automatically.

IT Support & MSPs Recurring Invoice Best Practices

Follow these tips to get paid faster and maintain great client relationships.

Bill per-device or per-user with clear line items showing exactly how many endpoints are covered and the per-unit rate.

Include SLA tier details on the invoice so clients understand the response times and support levels they are paying for.

Track and invoice prepaid helpdesk hours separately from the managed services base fee for transparent billing.

Send invoices at the start of the month for proactive managed services and at the end for reactive break-fix work.

Add hardware and software license renewals as recurring line items to prevent lapses in coverage for your clients.

Use the notes field to summarize key service metrics — uptime percentage, tickets resolved, patches applied — to demonstrate value.

Common IT Support & MSPs Billing Challenges

Recurring invoicing solves these common pain points for it support & msps businesses.

Device count fluctuations

Clients add or remove devices throughout the month — per-device billing needs to be adjusted on the next invoice.

Tiered SLA pricing

Different support tiers (Bronze, Silver, Gold) for different clients require separate recurring invoice configurations.

Project vs recurring separation

Network upgrades and migrations are one-time projects that should be billed separately from ongoing managed services.

License renewal tracking

Annual software licenses renew at different times — tracking and invoicing renewals requires careful scheduling.

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IT Support & MSPs businesses can start with our free plan — 5 invoices per month, 3 clients, PDF downloads and multi-currency support included. Upgrade to Starter or Pro when your business grows.

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IT Support & MSPs Recurring Invoice FAQ

: Yes. Add a line item with the per-device rate and set the quantity to the number of devices. Update the quantity as devices are added or removed.
: Create separate recurring invoices or line items for each SLA tier. Each tier can have its own rate, included hours, and service description.
: Yes. Add a prepaid hours line item to the recurring invoice. Use the invoice notes to report hours used and remaining balance each month.
: Set up annual recurring invoices for license renewals. Each license gets its own line item with the renewal date and cost.
: Yes. Add on-site visit charges as additional line items on the managed services invoice or create separate one-time invoices for break-fix work.

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